Payment Methods Shipping destination, fees, and delivery time Track your order Returns

Payment Methods Shipping destination, fees, and delivery time

Track your order Returns

PAYMENT METHODS

To make sure you can have a safe and secure shopping experience, Kent & Curwen uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

We accept the following forms of payment for online orders:

• Visa

• Mastercard

• Maestro

• American Express

• Apple Pay

• Google Pay

• Shop Pay

• PayPal (Temporarily not available)

 SHIPPING DESTINATION,ESTIMATE FEES AND DELIVERY TIMES

Major Shipping Destination	Delivery Time*	Shipping Fees
Hong Kong, Macau	3-5 business days	HK$50
Japan, Korea, Malaysia, Singapore, Thailand, Taiwan	5-10 business days	HK$100
Rest of World	7-14 business days	HK$350

We currently deliver worldwide but are not limited to above listed countries. We offer global delivery to a list of approved countries but for deliveries to any countries not presented as options at the checkout, please contact our customer services team on contactus@kentandcurwen.com who will endeavor to complete your order. Please note, we do not deliver to freight forwarding addresses or PO Boxes. 

***Orders to Russia have temporarily been suspended due to customs regulations.

The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You would not need to pay any further fees when the package is delivered except shipping fee.

 

SALE

During Sale periods please be advised that delivery time is longer than usual. Please allow 10 working days from order confirmation. Sale items are currently non-refundable.

 

TRACK YOUR ORDER

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

If you have a registered account with us, you may check the status of your order online. Visit ‘My Account’, sign in to your account and click the 'Your Orders' tab.

Your order status may take up to one to two business days to update after your order has been placed.

If you are unable to log in to your account, please email us at contactus@kentandcurwen.com with your email address and order number and we will contact you without 48 hours.

 

RETURNS

All purchases are subject to our returns policy outlined as below.

 

CANCELLING AN EXISTING ORDER

Should this happen, it is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries, please email Customer Services at contactus@kentandcurwen.com. We reserve the right not to fulfil and to cancel orders.

Acceptance of Returns/Exchanges is subject to the following conditions:

 

RETURNING AN ORDER

Please include the returns form that is included in your package. 

At this point we are unable to accept online returns to any of our retail stores.

You have the right to return your order within 14 days upon receipt of the goods. If you are unable to return to us within 14 days, you need to at least notify us of your intention to return within 14 days.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the statutory 14 day returns period from delivery may be accepted only at our discretion but will only be refunded as credit in the form of a promotion code that will be redeemable online only. Please kindly email contactus@kentandcurwen.com for further information. 

 

PLEASE SEND ALL RETURNS DIRECTLY TO:

Trinity China Distributions (H.K.)Limited - Kent and Curwen
RM 2101-08 Floor 21,Shui On Centre, Harbour Road, Wan Chai, Hong Kong

All goods are to be returned unused in their original packaging. All labels and garment tags must still be attached. Any garments returned in an unsaleable state will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note that we will not cover any taxes or duties incurred when returning items; this is to be paid by the sender.

Refunds can only be issued to the card used to purchase the goods and will be refunded within 14 business days of receipt of return during non-sale periods.

Please allow up to 14 working days, from the date at which returned items have arrived back at our returns location, for returns to be fully processed.

Unfortunately we are unable to offer exchanges at this time.

 

FREE GIFTS

If there is any free gift in the order and you cannot fulfil the original order requirements of receiving the free gift after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount. No refund or exchange for free gift and redemption items.

None of the above terms affect your statutory rights or your rights under Consumer Protection Regulations. Please see our Terms of Use.