PAYMENT METHODS

To make sure you can have a safe and secure shopping experience, Kent & Curwen uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

We accept the following forms of payment for online orders:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
    SHIPPING DESTINATION, FEES AND DELIVERY TIMES

    Region

    Major Country / Region

    Delivery Time*

    Fees

    United Kingdom

    Great Britain

    2-5 business days

    £5

    North America

    United States, Canada

    3-6 business days

    £35

    Europe France, Italy, Germany 3-6 business days £35

    Rest of World

    South America

    3-6 business days

    £35

     

    We currently deliver worldwide but are not limited to above listed countries. We offer global delivery to a list of approved countries but for deliveries to any countries not presented as options at the checkout, please contact our customer services team on contactus@kentandcurwen.com who will endeavor to complete your order. Please note, we do not deliver to freight forwarding addresses or PO Boxes. 

    ***Orders to Russia have temporarily been suspended due to customs regulations.

    The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You would not need to pay any further fees when the package is delivered.

    COVID-19

    Due to the ongoing Coronavirus (COVID-19) situation, deliveries outside and within of the UK could face significant delays. We would kindly request our customers consider the delivery feasibility in their local territory.

    SALE

    During Sale periods please be advised that delivery time is longer than usual. Please allow 10 working days from order confirmation. 

     

    TRACK YOUR ORDER

    When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

    If you have a registered account with us, you may check the status of your order online. Visit ‘My Account’, sign in to your account and click the 'Your Orders' tab.

    Your order status may take up to one to two business days to update after your order has been placed.

     

    RETURNS

    All purchases are subject to our returns policy outlined as below.

     

    CANCELLING AN EXISTING ORDER

    Should this happen, it is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries, please email Customer Services at contactus@kentandcurwen.com. We reserve the right not to fulfil and to cancel orders.

    Acceptance of Returns/Exchanges is subject to the following conditions:

     

    RETURNING AN ORDER

    Please include the returns form that is included in your package. 

    At this point we are unable to accept online returns to any of our retail stores.

    You have the right to return your order within 14 days upon receipt of the goods. If you are unable to return to us within 14 days, you need to at least notify us of your intention to return within 14 days.

    At this point we are unable to accept online returns to any of our retail stores.

    Returns outside of the statutory 14 day returns period from delivery may be accepted only at our discretion but will only be refunded as credit in the form of a promotion code that will be redeemable online only. Please kindly email contactus@kentandcurwen.com for further information. 

     

    PLEASE SEND ALL RETURNS DIRECTLY TO:
    Kent and Curwen
    Abbey Farm Commercial Park (Unit J7)
    Southwell Road
    Horsham St Faith
    Norwich, NR10 3JU
    United Kingdom
     

     All goods are to be returned unused in their original packaging. All labels and garment tags must still be attached. Any garments returned in an unsaleable state will not be processed. This does not affect your right to return faulty goods.

    It is the responsibility of the customer to pay for all shipping and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note that we will not cover any taxes or duties incurred when returning items; this is to be paid by the sender.

    Refunds can only be issued to the card used to purchase the goods and will be refunded within 14 business days of receipt of return during non-sale periods.

    Please allow up to 14 working days, from the date at which returned items have arrived back at our returns location, for returns to be fully processed.

    Unfortunately we are unable to offer exchanges at this time.

    FREE GIFTS

    If there is any free gift in the order and you cannot fulfil the original order requirements of receiving the free gift after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount. No refund or exchange for free gift and redemption items.

    None of the above terms affect your statutory rights or your rights under Consumer Protection Regulations. Please see our Terms of Use.