All purchases are subject to our returns policy outlined as below.

CANCELLING AN EXISTING ORDER

Should this happen, it is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries, please email Customer Services at: contactus@kentandcurwen.com. We reserve the right not to fulfil and to cancel orders.

RETURNING AN ORDER

Please include the returns form that is included in your package.

You have the right to return your order within 14 days upon receipt of the goods. If you are unable to return to us within 14 days, you need to at least notify us of your intention to return within 14 days.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the statutory 14 day returns period from delivery may not be accepted. Please kindly email contactus@kentandcurwen.com for further information. 

PLEASE SEND ALL RETURNS DIRECTLY TO:

Hong Kong Carritt Limited

KENT&CURWEN
Unit A3, 25/F, NCB Innovation Centre
888 Lai Chi Kok Road. Kln.
Hong Kong, China

All goods are to be returned unused in their original packaging. All labels and garment tags must still be attached. Any garments returned in an unsaleable state will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note that we will not cover any taxes or duties incurred when returning items; this is to be paid by the sender.

Refunds can only be issued to the card used to purchase the goods and will be refunded within 14 business days of receipt of return during non-sale periods. Please allow up to 14 working days, from the date at which returned items have arrived back at our returns location, for returns to be fully processed.

None of the above terms affect your statutory rights or your rights under Consumer Protection Regulations. Please see our Terms of Use.